Refund & Cancellation

Cancel any time from Settings → Billing, which opens Stripe’s secure customer portal. No email or call is needed.

Your plan stays active until the end of the period you already paid for, then moves to Free. You won’t be charged again. Your data, saved progress and crews are kept.

If you’re not happy with a plan, ask for a refund within 14 days of your first payment for that plan and we will refund it in full. This applies once per plan per customer.

Monthly renewals are not refunded for partial months. If you forgot to cancel and haven’t used paid features since the renewal, contact us within 7 days of the charge and we will refund it.

We always refund duplicate charges, charges after a confirmed cancellation, and periods where paid features were unavailable for more than 72 hours in a row because of a problem on our side.

Email hello@vanxh.dev from your account email with the invoice number shown in Settings → Billing. We answer within 3 business days. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.

Please contact us before disputing a charge with your bank. We can usually fix it faster. Accounts with an open dispute may have paid features paused until it is resolved.

This policy adds to, and does not reduce, any refund rights you have under the consumer law where you live.